Buyers will need to confirm their email in order to select categories and discover new products on the platform.
Note: Buyers will need to confirm their email a second time when linking their ECRM Marketgate account for single sign-on, read more about single sign-on here.
We do this to make sure that buyers do not accidentally list an incorrect email. Doing so would cause the buyer to miss supplier responses.
If you haven’t received an email from us, please check your spam/junk/clutter folders. To confirm your email and ensure any future communication is not missed, please add email@example.com to your safe sender's list. This is a quick once off task. Below are instructions for some of the most popular email clients.
Apple Mail (OS X and iOS devices)
Both Apple Mail on OSX and Mail on iOS devices have a similar process for adding senders to Contacts. By selecting the From, or Reply-to on an email message from us, choose "Add to Contacts”
When opening an email from us, an alert at the header of the message, "Click here to download pictures..." should display. Click this and select, "Add Sender to Safe Senders list":
After opening an email message from us, an alert message should display with, "Parts of this message have been blocked for your safety." Beneath this, click the link with, "I trust firstname.lastname@example.org. Always show content":
When opening an email message from us, a "+" symbol should display next to From: and the our name. Select this and an "Add to contacts" pop-up should appear. Select "Save":
Gmail (Webmail and mobile)
Getting all future emails from us to appear in the "Primary" tab (instead of "Promotions", or elsewhere) is a quick, two-step process. First of all, drag-and-drop the email message from beneath the tab it's currently filed under, to the "Primary" tab:
Once done, a message alert will appear with, "This conversation has been moved to Primary. Do this for all future messages from email@example.com?". Select "Yes":
Gmail on mobile devices doesn't provide a way to prioritize messages. However, touching "Show images", then "Always show images from Sender" will ensure that images always display in the inbox:
Android (Default client)
On Android devices, open the email message from us and touch the picture that displays before the message. Touch "Add to Contacts".
Windows Live Desktop
After opening an email message from us in Windows Live Desktop, an alert in the preview pane with, "Some images in this message are not shown." will display. Select the link, "Add to Safe Senders list".
In the preview pane for an opened email message from us in AOL Mail, select our name under the email's subject line and select "Add Contact" from the drop-down menu.